Smart
Shopping Tours Frequently Asked Questions |
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Laura and Maria in China |
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| We can source just about any product for your building or renovation project. If we can't find it we'll have it made for you according to your specifications. The same also applies if you are looking for a specific product for our business or market stall etc. We have extensive contacts and are able to source any item. Just ask when you contact us to enquire about the tours. | |||||||||||||||||||
| Yes. We have an extensive network of contacts in China, and have found best value for money there with a huge industrial base and low labour costs. | |||||||||||||||||||
| Yes, we have clients in the U.S.A., Canada, the U.K., and Europe. | |||||||||||||||||||
| Do you have a minimum order amount? | No. | ||||||||||||||||||
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| Once I place my order how long will it take before I receive the shipment? | If
you are purchasing goods, delivery by sea freight takes about 3-4
weeks from when the order is placed. If you are having goods made
up then this will take longer depending on the type of product, and
whether you will need to have moulds made up for any new products.
Generally speaking, for new products you will require 30-90 days to produce any moulds. Once the moulds are made then it may take another 30-90 days to make the product, again depending on the complexity of the product and the order quantity. Once the order is ready to ship, sea freight generally takes 3- 4 weeks. Once the container arrives it may take another 3-7 days for customs clearance and unloading, and then your shipment will be delivered to your door. |
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| How are the goods shipped to Australia? | All shipments go direct from China to a port of entry in a major city near you. You will then have a customs broker of your choosing clear the shipment and get it shipped to your door. Or we may organize customs clearance for you with one of our customs brokers. You can then arrange to have the goods delivered to your door or we can organize this for you as well. | ||||||||||||||||||
| Can we copy an existing product and what about patent issues? | Yes, we can send an existing product that is not patented to China to be duplicated but the responsibility of ensuring there are no patent or trademark infringement issues lies 100% with you - we do not perform patent or trademark searches. | ||||||||||||||||||
| What protection do we have against someone copying our product? | Some of our clients have asked us to sign a non-disclosure statement to protect the privacy of their product. We are happy to do so. (These are provided by the client or by their solicitor) When we sign this non-disclosure statement we agree not to disclose information about your product to anyone else. We value your privacy and will do everything that we can to protect it! | ||||||||||||||||||
| What is included in the price of the Tour? |
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| Will I need a customs broker? | Yes,
you will need a customs broker to clear your shipment with Australian
Customs. Your broker will get your shipment cleared and transported
from the port and ready to be delivered to you. If you wish we can also assist with this. |
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| What are the benefits to my business of going on the tour ? |
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| I've
just invented a new product. Where do I start? |
We
receive many inquiries from people who have an idea for a new product.
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| If we want to place orders in the future do we have to order through your company? | No, once you have been on the tour you will have the expertise and the contacts to be able to place orders yourself. However if you require any further assistance we will be happy to help you. | ||||||||||||||||||
| What's next? | Contact
us to find out when the next tour is departing and LETS GO SHOPPING! |
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